Return Policy
At LX8, we want you to be completely satisfied with your purchase. If you are not, you can return your items under the conditions below.
Return window
You may return items within 30 days of receiving your order. Please make sure the return is initiated within this period.
Condition of returned items
• Items must be unworn, unwashed, and in their original condition.
• Tags and packaging (where applicable) must be intact.
• Damaged or used items are not eligible for a refund.
Return address
Aventis Brands GmbH
Schulhausstrasse 1
8834 Schindellegi
Switzerland
Return shipping costs
• The customer is responsible for the cost of return shipping.
• We recommend using a tracked shipping service, as we cannot guarantee receipt of returns without tracking.
Refund process
• Refunds are issued to the original payment method once the returned item is received and inspected.
• Please allow up to 7 business days after processing for the refund to appear on your statement.
Non-returnable items
Certain items may not be eligible for return, such as personalized products, underwear, or clearance items. Any such exceptions will be clearly indicated at the time of purchase.
How do I start a return
Contact us at support@trylx8.com with your order details and the reason for the return.
